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Complaints Policy

Effective Date: 02/27/2026
Issued by: Hypnotic Takeoff Universal, LLC
Applicable to all brands and platforms under HTU, and any associated digital products, programs, and services.

1. Our commitment

At Hypnotic Takeoff Universal, LLC (“HTU”), we aim to offer a professional, caring, and ethically grounded experience in all hypnosis sessions, consulting services, and online programs facilitated by Juan Jacobo Ramos García and any authorized practitioner or team member representing our brands. If something does not meet your expectations, we genuinely welcome your feedback and your complaint. Complaints are an opportunity for us to learn, improve, and, whenever reasonably possible, put things right for you.

This policy applies to all services offered under HTU and its brands, including but not limited to:

  • Live hypnosis sessions (online or in‑person, individual or group).

  • Business consulting, coaching, and implementation services delivered under any HTU brand.

  • Free or paid online content, courses, memberships, and digital materials published on any other HTU-owned platform.

2. Aims of this policy

This Complaints Policy is designed to:

  • Provide a clear, simple, and fair procedure for anyone wishing to make a complaint.

  • Ensure that clients and users know how to contact us and what to expect when they submit a complaint.

  • Ensure that all complaints are handled in a respectful, timely, and impartial way.

  • Resolve complaints wherever reasonably possible and, when appropriate, repair the relationship.

  • Gather information that helps us continually improve the quality and safety of our services across all HTU brands.

3. Confidentiality and data protection

All complaint information will be handled sensitively and in accordance with applicable data protection laws. We will only share your information with those who need to know in order to review and respond to your complaint (for example, the person responsible for customer care, legal compliance, or brand management within HTU). Complaints may be stored in a secure system for audit, learning, and risk‑management purposes.

4. How to make a complaint

You can submit a complaint if you are dissatisfied with any aspect of our services, including:

  • The quality of a hypnosis or coaching session.

  • The way you were treated by Juan Jacobo Ramos García or by any member of the HTU team acting under any brand.

  • The clarity and accuracy of information provided on our websites, in emails, or in promotional materials.

  • Technical or access issues affecting paid or free content, courses, memberships, or digital products.

You can make a complaint:

  • By email: hello@hypnotictakeoff.llc

  • Using any contact form provided on the official HTU website.

  • In writing, to the postal address indicated in our Terms & Conditions.

To help us respond effectively, please include:

  • Your full name and contact details.

  • The date(s) and type of service concerned (for example, online session, audio, course, consulting engagement).

  • A clear description of what happened and why you are dissatisfied.

  • Any steps you would like us to consider to resolve the situation.

Unless a different timeframe is specified in local law, we kindly ask you to contact us within 30 days of the date of the event you are complaining about or the date you became aware of it, so we can investigate while the information is still fresh.

5. What happens after you submit a complaint?

Once we receive your complaint, we will follow these steps:

  1. Acknowledgment: We will record your complaint and send you an acknowledgment (normally by email) within 3 working days, confirming receipt and summarising the next steps.

  2. Initial review and clarification: We will review the information you provided, and if anything is unclear or more detail is needed, we may contact you to request clarification or additional information so we can fully understand your concerns.

  3. Investigation: Your complaint will be reviewed by Juan Jacobo Ramos García or by a designated member of Hypnotic Takeoff Universal, LLC who was not directly involved in the matter, wherever possible, to ensure fairness.
    This may include:

    • Reviewing session notes, emails, or other relevant records.

    • Speaking with any team member involved in the situation.

    • Considering any applicable ethical guidelines, including those of ICBCH and IHA for hypnotherapy‑related matters.

  4. Response and proposed resolution: We will aim to send you a written response within 14 working days of receiving all necessary information. In that response, we will:

    • Explain our understanding of what happened.

    • Let you know whether we uphold your complaint in full, in part, or not.

    • Outline any steps we have taken or will take (for example, an apology, clarification, process change, goodwill gesture, or other appropriate measure).

  5. If you remain dissatisfied – internal review: If you are not satisfied with our response, you may request a further review by replying to our email and clearly explaining what you remain unhappy about. When possible, your case will then be reviewed by a different decision‑maker within Hypnotic Takeoff Universal, LLC (for example, a senior representative). We will aim to provide a final written response within 14 calendar days of receiving your request for review.

6. External channels and professional ethics

This Complaints Policy does not limit any rights you may have under consumer protection or professional regulation laws in your country or state of residence.

Additionally, Juan Jacobo Ramos García and our hypnotists are certified professionals with the International Certification Board of Clinical Hypnotherapy (ICBCH) and the International Hypnosis Association (IHA) and offer services in alignment with the ethical codes of these associations. If your complaint relates to professional ethics in the context of hypnotherapy services, you may, where allowed, have the option to contact these bodies directly in accordance with their own procedures, as described on their official websites.

7. Scope and limits of this policy

This policy is intended for genuine expressions of dissatisfaction about our services and conduct across all HTU brands. It does not cover:

  • Attempts to obtain refunds or outcomes that contradict our published Terms & Conditions.

  • Abusive, threatening, or harassing communications.

  • Matters that are already subject to ongoing legal proceedings or formal regulatory investigations.

In such cases, we may limit or discontinue communication and direct you to the appropriate legal or regulatory channels.

Hypnotic Takeoff Universal, LLC — Empowering transformation from the inside out.
For questions or concerns regarding this Complaints Policy, contact us at: hello@hypnotictakeoff.llc