Refunds and Financial Remedies Policy

Last Updated: 02/27/2026
Issued by: Hypnotic Takeoff Universal, LLC
Applicable to all brands and platforms under HTU, including but not limited to: hypnotictakeoff.llc, and any associated digital products, programs, and services.

1 Relationship between complaints and refunds

Where, following the investigation of a complaint, Hypnotic Takeoff Universal, LLC (“we”, “us”) accepts that a service or product has not been delivered with reasonable care and skill, or that there has been a material error on our part (for example, a billing error or a significant technical failure), we may offer an appropriate financial remedy. This can include a full or partial refund, a credit toward future services, or an alternative remedy that we reasonably consider fair in the circumstances.

2 General principles

Refunds are not automatic and are considered on a case‑by‑case basis after our complaints process is completed. In all cases, we may request reasonable information and evidence (for example, dates, proof of payment, screenshots of technical issues, or a brief description of how the service did not meet expectations) before making a decision. Where a refund is approved, we will process it using the original payment method where possible. Refunds may take up to 10 business days to appear, depending on your bank or payment provider.

3 Courses (non‑certification programs)

a) A full refund is available if you cancel your place within 7 calendar days of purchase and before you have accessed any course materials or attended any live session.

b) A 50% refund is available if you cancel within 7 calendar days of first accessing the course materials or before the scheduled start of the first live session (whichever occurs first).

c) After 14 calendar days from first accessing the course materials, or after you have attended more than two live sessions (whichever occurs first), course fees are non‑refundable. In appropriate cases, we may, at our sole discretion, offer a transfer to a future cohort or a credit toward another program instead of a refund.

4 Certifications

a) Certification programs may include a clearly identified non‑refundable deposit to cover administration, enrolment, and seat‑reservation costs. This deposit is non‑refundable in all circumstances.

b) The balance of certification fees (excluding the non‑refundable deposit) is refundable if you cancel at least 14 calendar days before the published program start date and before accessing any certification materials.

c) If you cancel after the program has commenced but no later than the end of the first full day of live training, or within 7 calendar days of first accessing certification materials (whichever occurs first), we may offer either a partial refund (up to 50% of the total fees paid, excluding the non‑refundable deposit) or a credit toward a future certification cohort.

d) After this period, certification fees are non‑refundable. At our discretion, and subject to availability and any published transfer fee, you may request to transfer to a future cohort.

5 Hypnotherapy sessions (1:1 services)

a) Hypnotherapy sessions are professional services, and your appointment time is reserved specifically for you. Session fees (or deposits, where applicable) may be payable in advance to secure your booking.

b) If you need to cancel or reschedule a session, you must provide at least 48 hours’ notice before the scheduled start time. Where you provide at least 48 hours’ notice, we will either:
– reschedule your session without additional charge, or
– cancel the session and, upon request, provide a refund of any fees paid for that session (excluding any clearly identified non‑refundable deposit), or apply those fees as a credit toward a future session.

c) Cancellations made with less than 48 hours’ notice, or failure to attend (no‑show), will normally be charged in full and are non‑refundable. In exceptional circumstances (for example, serious illness or emergency), we may, at our discretion, offer a partial refund, reschedule without charge, or provide a credit toward a future session.

d) Once a hypnotherapy session has been completed, session fees are generally non‑refundable, as we cannot “return” time already spent, and therapeutic outcomes can vary between individuals. Where a complaint is upheld, and we agree that the service did not meet reasonable professional standards, we may offer a partial or full refund, a complimentary follow‑up session, or another remedy that we consider fair.

e) If we need to cancel a session, we will offer you an alternative appointment time. If the alternative time is not suitable, we will refund in full any fees paid for that session.

6 Hypnosis audios and other digital downloads

a) Due to the nature of digital content, once delivered, it cannot be “returned.” However, we offer a satisfaction guarantee on hypnosis audios and similar digital downloads for 30 calendar days from the date of purchase.

b) If you reasonably feel that the audio or digital product did not meet what was described or did not support you as expected, you may contact us within 30 calendar days of purchase to request a refund. We may ask you to briefly explain your experience so that we can improve our services.

c) This satisfaction guarantee is limited to one refunded order per customer, unless we decide otherwise at our discretion. After one refunded order, further purchases of hypnosis audios or digital downloads will normally be non‑refundable, although we may offer exchanges or store credit in certain cases.

7 Subscriptions and recurring payments

a) You may cancel your subscription or membership at any time. Cancellation stops future renewals; you will retain access to subscription content until the end of your current billing period.

b) Subscription fees for the current billing period are normally non‑refundable. However, we may provide a refund or partial refund where:
– you were charged in error (for example, a duplicate charge),
– you were charged after properly canceling your subscription, or
– A significant and documented technical issue on our side prevented you from reasonably using the subscription during the billing period.

c) To be considered for a subscription‑related refund, you must contact us within 7 calendar days of the relevant charge, providing any supporting information we reasonably request.

d) In some cases, where you subscribed through a third‑party platform or payment processor, that provider’s own refund rules may apply, and you may need to request the refund directly from them, as set out in our Terms & Conditions.

8 Limits and alignment with Terms & Conditions

Nothing in this section limits any mandatory consumer rights you may have under applicable law. Where there is any inconsistency between this Complaints Policy and our Terms & Conditions, the Terms & Conditions shall prevail in relation to payment, cancellation, and refund rules. This section explains how we normally apply refunds and financial remedies within our complaints‑handling process.

Hypnotic Takeoff Universal, LLC — Empowering transformation from the inside out.
For questions regarding this Refunds and Financial Remedies Policy, contact us at: hello@hypnotictakeoff.llc